Configuration Technician- Bakersfield 1.1

Position Overview

Location: Bakersfield, CA 93309 (Onsite). Classification: Full-Time. This position is non-exempt and paid on an hourly basis with a schedule of Monday–Friday, 8am–5pm. Compensation: The initial pay range is projected between $23.35 and $29.18 per hour, subject to adjustments based on the candidate’s relevant knowledge, skills, and experience. The Configuration Technician is responsible for supporting the accurate configuration and maintenance of operational data within core systems to ensure optimal performance in claims adjudication, benefit administration, and reporting. This role provides consultative and technical support to internal departments, assists with system testing, and helps identify opportunities to improve business processes and data integrity.

Key Responsibilities

• Maintain and configure operational data within core systems (e.g., EZ-CAP) to support claims processing, provider data, benefits, and eligibility.
• Analyze claims data to identify configuration issues impacting accuracy, turnaround time, and auto-adjudication rates.
• Collaborate with business and technical teams to design, test, and implement system updates and enhancements.
• Support audits, testing, and validation of system changes and data loads.
• Act as a liaison with internal stakeholders to clarify system or configuration needs and provide guidance on data entry and maintenance processes.
• Monitor data integrity and recommend improvements to enhance quality and business workflows.
• Prepare and manipulate complex data sets for analysis, reporting, and issue resolution.
• Document processes, updates, and configuration changes per internal policies and procedures.
• Identify root causes of issues and provide solutions or escalation paths as needed.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or GED required.
• 3+ years of experience working with healthcare claims, including the ability to read and understand claims and coding types (CPT, ICD, HCPCS).
• 3–5 years of experience using EZ-CAP or similar claims/eligibility systems.
• 3–5 years of experience using Microsoft Excel, including advanced functions (pivot tables, VLOOKUPs, etc.).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent verbal and written communication skills.
• Understanding of healthcare payer operations and claims adjudication processes.
• Prior experience working in a Managed Services Organization or health plan environment required.

Preferred Qualifications

• Associate’s degree preferred.
• Experience with MS SQL for querying and data extraction preferred.
• Familiarity with provider network configuration, benefits setup, or eligibility file processing preferred.

Benefits & Perks

• Medical
• Dental
• Vision
• Simple IRA Plan
• Employer Paid Life Insurance
• Employee Assistance Program