TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)

Position Overview

Work from home as a TurboTax Product Expert, where you serve as a Customer Service Representative helping TurboTax customers with questions about products and tax return software. In this role you’ll assist with issues such as downloading, logging in, basic navigation, importing documents, printing, and filing – all while receiving continuous support from a dedicated SME and a Marketplace Performance Specialist.

Key Responsibilities

• Assist customers in navigating TurboTax products and tax return software.
• Answer inquiries on downloading, logging in, and basic navigation.
• Support clients with importing documents, printing, and filing tax returns.
• Provide excellent customer service with empathy and clarity.
• Maintain a minimum commitment of 25 hours per week.

Required Qualifications

• No specific accounting background required – enthusiasm and willingness to learn are essential.
• Strong communication skills to clearly articulate solutions and actively listen to customers.
• Ability to understand customer needs and deliver innovative, top-notch service.

Benefits & Perks

• Compensation: $18.50 per hour¹
• Certification Bonus: $405 bonus³ for becoming certified as a TurboTax Product Expert
• Turbo Bonus Boost: Earn an additional $5.00 per hour from April 9–15 (minimum 8 hours required on April 13, 14, and 15)
• Certification Process: Fast 24‑hour certification option available or a 3‑day certification track
• Flexible Schedule: Set your own hours between 8am EST and 12am midnight EST, Monday to Sunday
• Work from home and choose to work more than the minimum 25 hours per week if desired
• Receive dedicated support from an SME and a Marketplace Performance Specialist