Customer Service Representative-Remote (Healthcare)

Position Overview

The Customer Service Representative - Remote (Healthcare) works from home and interacts with customers via inbound/outbound calls and online channels. In this role, you will provide support and resolve routine questions regarding healthcare products and services. Join an award-winning, people-first global organization that offers outstanding career growth, comprehensive training, and a supportive, inclusive culture where every team member is valued.

Key Responsibilities

• Provide inbound customer support using a call flow guide
• Assist customers with healthcare needs such as understanding benefits, claims, billing inquiries, authorizations, and locating new providers
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a friendly and professional approach

Required Qualifications

• 2+ years of call center experience
• Experience in a healthcare-related field or benefits/insurance organization is preferred
• Open availability
• High school diploma or GED
• A quiet, distraction-free home work environment
• Strong computer navigation skills and proficiency in multitasking
• Eagerness to learn new technologies
• Access to a desktop or laptop for PC and internet testing
• High-speed internet (wired connection preferred) and a smartphone
• Must reside in the United States with a valid U.S. address

Benefits & Perks

• Compensation: Starting wage between $15 and $18 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with partnered professionals
• Mentorship programs to support your career journey
• Events and programs celebrating diversity, equity, inclusion, and community support