Customer Service Representative - Earn up to 1500.00 in sign on Bonus

Position Overview

The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer’s expectations by assessing customer needs, assigning priorities, and triaging the information to the appropriate resources. Customers may include patients, medical professionals, and family members. The CSR will function as part of a multidisciplinary team to provide information about the services offered by Patient Services.

Compensation: $18.00 - $21.00 per hour
Location: 2828 N. Central Ave., Phoenix, AZ 85004
Schedule: Post-Training Schedules: 6-2:30pm AZT (8-4:30pm EST), 7:30-4pm AZT (9:30-6pm EST), 9:30-6pm AZT (11:30-8pm EST)

Key Responsibilities

• Responsibilities: Act as the first point of contact with patients by evaluating the purpose of the call, assessing needs, prioritizing the handling, and triaging calls when indicated. Maintain up-to-date knowledge of Patient Services initiatives to effectively communicate with customers.
• Enroll new customers into Patient Services.
• Record activities in the patient database and follow up to secure services (such as product training or mailing of promotional materials) by contacting physician offices, pharmacies, and other external entities.
• Complete various special projects as required.

Required Qualifications

• Requirements: Previous work experience in Specialty Pharmacy or Customer Service.
• Professional level computer skills including Microsoft Office, email, web-based applications, and keyboarding skills.
• Experience working in high-pressure, time-sensitive situations (telephone or face-to-face) that involve problem solving, decision making, and excellent customer service.
• Strong ability to multi-task and manage time effectively.
• Ability to function in a high-volume, fast-paced environment.
• Dependable with a strong work ethic.
• Ability to accept and implement feedback and coaching.

Preferred Qualifications

• Qualifications: Experience working with databases (preferably CRM) such as Salesforce.
• Experience in a healthcare or pharmaceutical industry environment.
• Understanding of challenges associated with patients’ medical conditions.

Benefits & Perks

• Supportive, progressive, fast-paced environment.
• Competitive pay structure.
• Matching 401(k) with immediate vesting.
• Medical, dental, vision, life, and short-term disability insurance.
• Earn a “Success Bonus” up to $1,500 for qualified employees within the first 5 months of employment.
• Preloaded PTO: 100 hours (12.5 days) upon employment, increasing to 140 hours (17.5 days) upon anniversary.
• Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
• Impactful Work: Join a team at the forefront of revolutionizing healthcare by improving patient access to essential medications.
• Flexible Culture: Many associates have the opportunity to work from home after 120 days within an inclusive environment.
• Career Growth: Promote-from-within mentality with investment in employee development via specialized programs.
• Innovation: Contribute to developing groundbreaking solutions for complex healthcare challenges.
• Collaborative Environment: Work alongside talented professionals and benefit from a $750 referral bonus if hired.
• Recognition Programs: Employee awards including the #TransformingLives Honor, Values Award, and Vision Award celebrate outstanding contributions.