Sr. Manager, Operations Training , PLK, US&C

Position Overview

Ready to make your next big professional move? Join us on our journey to build the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants across 120+ countries. Our Opportunity: The Sr. Manager, Operations Training leads the strategy and development of training content for Popeyes US&C. This role will oversee the creation of training initiatives from concept to launch using design authoring tools and managing external vendors, while establishing and implementing training methodologies in partnership with the Director, Operations Training.

Key Responsibilities

• (50%) Strategic Training Leadership & Project Management: Own large-scale instructional design projects from kickoff through deployment – including timelines, stakeholder check-ins, contractor oversight, and final approvals.
• Build business cases and proposals for new training programs with defined outcomes and stakeholder alignment.
• Collaborate with Marketing, Operations, and Technology teams to identify learning needs and deliver cross-functional solutions.
• Champion and integrate instructional design models (e.g., A.D.D.I.E.) into team processes and routines.
• Apply learning & development theories and best practices to deliver solutions with measurable impact.
• Demonstrate ability to prioritize and manage multiple projects concurrently.
• (25%) Content Quality & Learning Effectiveness: Lead the design and implementation of brand standards–approved training strategies, develop job aids, SOPs, eLearnings, video modules, and facilitator-led content, and communicate initiatives through newsletters and leadership meetings.
• (25%) Team & Vendor Management: Coach, mentor, and manage direct reports and contractors to ensure consistency in deliverables and alignment with brand standards, while sourcing and evaluating external vendors or freelance talent with expertise in Storyline, Adobe Creative Suite, etc.

Required Qualifications

• Experience with Adobe Creative Suite (Illustrator, Photoshop, After Effects), Articulate Storyline 360, and video production/editing software (Premiere Pro, Final Cut, etc.).
• Experience implementing adult learning methodologies (e.g., ADDIE/SAM) and theories (e.g., transformative/experiential learning).
• Ability to influence senior leaders across the organization with a creative and open mindset towards new design authoring tools.
• Strong communication skills for effective internal and external engagement, complemented by a data-driven approach using performance KPIs.
• Bachelor’s degree in Education, Instructional Design, Business, or a related field.
• 7+ years’ experience developing training materials and facilitating content.
• Advanced knowledge and experience using PowerPoint.
• Strong organizational and project management skills with the ability to work cross-functionally between Marketing, Operations, Technology, and Franchisees.
• ATD Training Skills Certification or equivalent certification is preferred.
• Ability to travel up to 20% as needed.

Benefits & Perks

• Physical, Mental and Financial Wellness: Our global offices focus on your well-being.
• Comprehensive Global Paid Parental Leave Program: Supporting employees as they expand their families.
• Free Telemedicine and Mental Wellness Support provided for our team.