Care Team Representative, Weekend

Position Overview

By joining Sedgwick as a Care Team Representative for weekend shifts, you’ll be part of a team that makes a meaningful difference every day. At Sedgwick, our 33,000 colleagues help people around the world facing the unexpected while enjoying a caring culture and work-life balance. Recognized by Newsweek as America’s Greatest Workplaces National Top Companies, certified as a Great Place to Work, and honored by Fortune for Best Workplaces in Financial Services & Insurance, this entry-level role offers a launching pad to a rewarding career.

Key Responsibilities

• Provide excellent customer service and internal support to your assigned team.
• Act as a liaison between customers and team members by directing calls to the appropriate escalation path.
• Record detailed notes on phone calls and maintain accurate documentation according to standard processes.
• Educate and inform customers about processes, timelines, and inquiry statuses via multiple communication channels.
• Resolve issues with a one-call/one-person approach.
• Investigate customer feedback and track trends to support service improvements.
• Assist with developing corrective and preventative actions.
• Perform various administrative tasks as required.

Required Qualifications

• High school diploma or GED required.
• Strong oral and written communication skills with proficiency in Microsoft Office and Windows environment.
• Must meet minimum typing requirements.
• Previous clerical or customer service experience, or an equivalent combination of education and experience.

Benefits & Perks

• Comprehensive Benefits: Enjoy a diverse benefits package that takes care of your mental, physical, financial, and professional needs.
• World-Class Training: Benefit from an extensive training program with a comprehensive curriculum designed for entry-level colleagues.
• Mentorship: Receive support from an assigned mentor and manager dedicated to guiding your career journey.
• Career Growth: Advance your professional career with continuous development and promotional opportunities.