Customer Support Manager

Position Overview

At Polous, we are committed to redefining marketing strategies through innovation and data-driven solutions. Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement service strategies, and ensure that customers receive timely, effective, and respectful assistance. Join a forward-thinking team, located in the heart of Atlanta, GA, that values creativity, accountability, and long-term success.

Key Responsibilities

• Responsibilities: Lead and manage the day-to-day operations of the customer support team
• Monitor performance metrics and implement improvements to ensure high-quality service
• Develop and maintain customer service policies and procedures
• Train, coach, and support team members for continuous growth
• Handle escalated customer inquiries and resolve issues professionally
• Collaborate with other departments to streamline processes and enhance customer satisfaction
• Analyze trends and prepare reports to inform business decisions

Required Qualifications

• Qualifications: Proven experience as a Customer Support Manager or in a similar leadership role
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Experience with CRM systems and support tools
• Ability to lead by example in a fast-paced environment

Preferred Qualifications

• Bachelor's degree in Business, Communications, or related field (preferred)

Benefits & Perks

• Salary: $60,000-$65,000 annually
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skills development and leadership training
• Paid time off and company-recognized holidays
• Health and wellness program participation