E-Commerce Inside Account Executive

Position Overview

At Koalafi, we believe in a world where no one has to put an important purchase on hold. We are transforming the financing experience by offering flexible lease-to-own options that help retailers increase sales and help customers improve their credit. In this full-cycle role as the E-Commerce Inside Account Executive, you will be responsible for prospecting, closing, onboarding, and growing e-commerce merchant partners while collaborating with teams across the organization. You will work primarily with online merchants using platforms like Shopify, Magento, WooCommerce, and BigCommerce. Location: Richmond, VA. Salary: $100,000 - $130,000+ (base salary + commission). Schedule: Hybrid (approximately 95% inside sales and account management with occasional travel).

Key Responsibilities

• Prospect and close new e-commerce merchant partners via outbound calling, inbound leads, email, and virtual selling.
• Own the merchant lifecycle from initial outreach through onboarding and early-stage growth.
• Serve as the primary point of contact, driving adoption, performance, and account expansion.
• Educate merchants on integrating and optimizing Koalafi financing across major e-commerce platforms.
• Conduct virtual demos, presentations, and training sessions.
• Collaborate with Marketing, Product, Integrations, and Sales teams.
• Manage pipeline, activity, and performance metrics in CRM.
• Meet or exceed monthly and quarterly sales and onboarding KPIs.

Required Qualifications

• 2+ years of inside sales and/or account management experience (experience in Fintech, payments, or e-commerce preferred).
• Experience working with e-commerce platforms such as Shopify, Magento, WooCommerce, or BigCommerce.
• Ability to discuss checkout flows, conversion rates, plugins/apps, and basic technical concepts (no coding required).
• Strong communication skills, phone presence, and virtual presentation abilities.
• Organized, self-motivated, and comfortable in a fast-paced, quota-driven environment.
• CRM experience (Salesforce or similar).

Preferred Qualifications

• Experience selling to or supporting online merchants or digital-first businesses.

Benefits & Perks

• Comprehensive medical, dental, and vision coverage
• 20 PTO days + 11 paid holidays
• 401(k) retirement with company matching
• Student Loan & Tuition Reimbursement
• Commuter assistance
• Parental leave (maternal + paternal)
• Inclusion and Associate Engagement Programs