Director of Recruitment Events and Campus Visitations

Position Overview

The University of New Haven, founded on the Yale campus in 1920 and recognized for academic excellence by The Princeton Review and U.S. News & World Report, is a vibrant, diverse community of over 10,000 students. The Director of Recruitment Events & Visitation is responsible for planning, executing, and evaluating prospective and accepted student events for the Office of Undergraduate and Graduate Admissions. This role oversees a comprehensive, high-volume program of on-campus, off-campus, and virtual events – including Open Houses, Accepted Student Days, Explore UNewHaven Days, Major-Specific Open Houses, Information Sessions, Charger Days, and various specialized visits. In addition, the position coordinates staffing (including campus tour guides), develops event communication plans and phone campaigns, manages event registrations and event tool operations via Slate, and supervises both professional and student staff.

Key Responsibilities

• Organize, coordinate, manage, and execute a wide variety of on-campus and virtual undergraduate and graduate admission events.
• Serve as primary liaison with faculty, deans, facilities, external vendors, and student ambassadors for effective implementation of events.
• Lead and manage a team of professional staff and student workers to ensure a positive first impression for visitors.
• Oversee logistics for events, including facility reservations, contract negotiations, menu selection, A/V services, and room set-ups.
• Manage allocated budgets for events and programs to ensure financially efficient use of funding.
• Maintain detailed project plans, timelines, and budgets for all on-campus recruiting events.
• Provide administrative support such as scheduling meetings, confirming speakers and alumni, and delegating duties.
• Recruit, train, supervise, and schedule student tour guides for campus programming, including organizing group and VIP tours.
• Collaborate with admissions and marketing to develop event invitations, dedicated web pages, online registration forms, and supporting materials.
• Manage CRM tasks including event management tools and QR code check-in processes to ensure a smooth communication plan.
• Develop and implement evaluation and follow-up plans to assess the impact of campus visitation programs.
• Prepare reports focusing on yield and quality service metrics.
• Perform other duties as necessary to achieve enrollment goals, including conducting information sessions and covering college fairs when needed.

Required Qualifications

• Tireless commitment to enrolling and retaining a diverse student body.
• Bachelor's degree required; candidates must possess at least 5-7 years of progressively responsible experience in a university admissions office or with proven event planning expertise.
• Proven management and supervisory experience with the ability to lead and motivate teams.
• Excellent oral and written communication, organizational, and interpersonal skills.
• Strong ability to work under pressure, multitask, and meet deadlines while maintaining a proactive customer service approach.
• Ability to interact confidently with prospective students and their families in both small and large presentation settings.
• Willingness to incorporate new initiatives into campus events, travel as needed, and work nights and weekends.
• Valid driver's license, ability to stand for long periods, and lift up to 20 lbs.

Preferred Qualifications

• Master's degree is preferred.
• Experience with Slate products, specifically CRM and event management tools, is highly desirable.
• Knowledge of social media outlets (X, Snapchat, Instagram, and Facebook) is a plus.

Benefits & Perks

• Health & Welfare Programs: Eligible employees and their family members can access Medical, Dental, Vision, and Life Programs.
• Wellness & Fitness: On-campus Recreation and Fitness Center access for employees and families, plus an Employee Assistance Program.
• Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents along with tuition exchange opportunities.
• Employee Discounts: Enjoy discounts on products, services, and educational opportunities.
• Work/Life Benefits: Generous paid time off, a progressive paid holiday schedule (including a holiday break between Christmas and New Year's), 4 weeks of parental paid leave, and flexible work schedules (including summer hours where applicable).
• Note: The University of New Haven is not a qualifying E-Verify employer; use of E-Verify is limited to specific government projects, so candidates with STEP OPT authorization cannot be considered.