Remote Collections Rep - Must reside in Eastern or Central Time Zones (excluding IL, OH, PA & NY)

Position Overview

NATIONAL ENTERPRISE SYSTEMS, an award-winning Debt Collection Agency in Solon, OH, is seeking experienced collection agents to join their work‐from‐home team. This role requires a minimum of 2 years in debt collections, strong negotiation skills, and a commitment to outstanding customer service. You will work Monday through Friday with a set schedule and enjoy a compensation package that includes hourly pay, commission, and various cash incentives.

Key Responsibilities

• Contact consumers by phone to discuss payment options.
• Find creative solutions to secure payment while maintaining compliance with regulations.
• Accurately document customer interactions and follow-up actions.
• Apply training and coaching techniques for continuous performance improvement.
• Adhere to the scheduled shifts and ensure high levels of customer service.

Required Qualifications

• Minimum 2 years of debt collections experience (required).
• Strong negotiation skills and a customer-focused attitude.
• Must reside in Central or Eastern Time Zones (excluding Illinois, Ohio, Pennsylvania, and New York).
• High School diploma or equivalent (required).
• Reliable high-speed broadband internet with download > 100 Mbps, upload > 20 Mbps, latency < 50 ms, plus a static IP address.
• Equipment will be provided.

Benefits & Perks

• Compensation: $17.00 - $20.00 per hour plus uncapped monthly commission (average commission over last 90 days exceeds $2,000) and Cash Incentives.
• 401(k) retirement plan.
• Health, Dental, and Vision insurance.
• Paid time off.
• Remote work opportunity.