Human Resources Manager

Position Overview

The Human Resources (HR) Leader will report to the Regional Human Resource Leader and oversee the day-to-day operations of the human resources team at the new Chick-fil-A Supply Distribution Center in Aurora, CO. This individual will help lead a workforce responsible for distributing millions of cases of inventory annually to Chick-fil-A Operators throughout the southwest. The Talent Leader will ensure that the workforce can meet the demands of the DC, working closely with Chick-fil-A Supply Talent leadership and other distribution centers to drive the talent strategy at the DC. Supported by the Talent Specialist(s), the Talent Leader will manage reward and benefit systems to help meet broader organizational goals. This person will help drive continued innovation at an operation like no other in the food service industry by focusing specifically on the engagement and development of the workforce. This role is uniquely challenged by the stand up of a brand-new DC and the testing and refinement of a new facility implementation playbook to support future facilities. Most importantly, the Talent Leader will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

Compensation: As of the date of this posting, the good faith compensation range is $131,000 to $138,500 salary plus a 30% target incentive bonus.

Applications are accepted on an ongoing basis. This position is also considered a promotional opportunity for some current Supply Staff.

Key Responsibilities

• Support team leaders and the site leadership team by providing guidance on performance management, problem solving, and various policies (e.g., FMLA, ADA, workers’ compensation).
• Execute recruitment and retention initiatives that support the broader business goals of the DC.
• Coordinate with the legal team at CFA Inc. to ensure compliance with all applicable federal and state requirements and advise DC leaders on employment law and government regulations.
• Implement and oversee performance review and incentive programs within the DC.
• Achieve target Key Performance Indicators (KPIs) related to attrition, employee engagement, and safety.
• Drive employee engagement across all departments of the DC.
• Support the Chick-fil-A vision and strategy by building a culture aligned with Chick-fil-A Supply’s values of care, safety, and excellence.
• Support organizational growth and future distribution center openers by participating in interview events, training/onboarding, and providing temporary talent support as needed.
• Complete other activities as deemed valuable by the organization.
• Work closely with CFA Supply Senior Leadership, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration.
• Provide employee relations support to all distribution center staff and maintain a positive, service-focused mindset.
• Recruit, train, and develop a strong team while demonstrating the ability to balance relationships and results.

Required Qualifications

• Bachelor’s Degree in business administration, organizational development, human resources, or another relevant field.
• 7 years of HR experience, preferably in a distribution or manufacturing environment.
• Demonstrated knowledge of general HR policies, procedures, and practices.
• Ability to build relationships with and influence others across multiple operations.
• Skilled in navigating confrontational situations, ensuring all parties are treated with honor, dignity, and respect.
• Excellent business communication and presentation skills.
• Experience with investigations, including but not limited to accidents and harassment allegations.
• Experience recruiting and developing a strong, diverse team.
• Ability to lead through change management.
• Proficient in Microsoft Word, Excel, and Outlook.

Preferred Qualifications

• 7-10 years of HR experience in a distribution environment.
• Active PHR/SPHR, SHRM-CP/SHRM-SCP or similar certification.
• Excellent knowledge of employment law and other governmental requirements related to human resources.
• Working knowledge of logistics, warehousing, and IT systems.
• Understanding of supply chain innovations.
• Familiarity with safe work practices (OSHA, etc.) in a distribution facility setting.
• Demonstrated business acumen and ownership of HR KPIs, using data to drive continuous improvement.
• Experience leading in a distribution center environment.
• Startup and food service distribution experience.

Benefits & Perks

• Food and Drinks Provided: Free meals, snacks, and drinks as part of your workday!
• Generous Paid Time Off: Accrue up to 3 weeks of PTO your first year with immediate access to 40 hours upon hire, plus 16 hours per year for wellness, 7 holidays and 1 floating holiday, and 4 weeks of New Parent Bonding Leave (with additional Short-Term Disability benefits, if applicable).
• Health Insurance Options: A variety of options for medical, dental, and vision coverage, including a no premium option for individuals and families.
• Retirement: 401(k) with a 5% match for eligible employees.
• Education Investment Plan: Up to a $45,000 lifetime maximum benefit for continued education of eligible Team Members.
• Additional benefits to help you thrive in all areas of life, including emotional, social, physical, financial, and spiritual well-being.