Information Technology Help Desk

Position Overview

The CORE Hardware Team provides Tier 1 and Tier 2 level IT infrastructure to the firm’s internal systems within the Financial Services industry. Sponsorship may be provided on a case by case basis. The candidate must be fluent in Mandarin Chinese (reading, writing, and speaking) as they will communicate with data center service providers both onshore and offshore.

Key Responsibilities

• Administrate and maintain the network infrastructure to ensure high security and performance.
• Perform hardware (network device, desktops, laptops, VM, etc.) and software installations, configurations, and upgrades.
• Ensure that hardware configuration and patching are well managed while meeting the Bank’s IT&IS standards.
• Supervise and control overall operations and implementation of systems involving network, Internet, email gateway, IDS/IPS, SIEM system, and vulnerability scan systems.
• Collaborate with the IS team for vulnerability scans and penetration tests, ensuring vulnerabilities are tracked and remediated on time.
• Liaise with data center service providers regarding network, equipment, information security, and service provisions.
• Coordinate with carriers and vendors for equipment and service installation, maintenance, or troubleshooting.
• Manage hardware and software inventory.
• Provide timely Helpdesk support and close out tickets promptly.
• Assist with Disaster Recovery testing and documentation.
• Perform any other tasks as assigned by IT Department Management.

Required Qualifications

• Fluency in Mandarin Chinese (reading, writing, and speaking).

Benefits & Perks

• No On-Call requirement!
• Sponsorship available on a case by case basis.