Social Media Customer Support Associate

Position Overview

Wise is a global technology company on a mission to provide revolutionary financial services with minimal fees and exceptional ease. As a Social Media Customer Support Associate in Austin, you will enhance customer engagement across various social media platforms and help build a world where money moves without borders.

Key Responsibilities

• Create an outstanding customer experience for English-speaking users on social media platforms by promptly addressing inquiries and resolving issues.
• Be creative, friendly, and solution-oriented in all interactions with customers and colleagues.
• Keep up-to-date with social media processes, applications, and best practices to continuously improve support.
• Demonstrate adaptability and learning agility, embracing change while proactively refining your skillset.
• Collaborate with cross-functional teams to resolve complex issues and deliver comprehensive solutions.

Required Qualifications

• Minimum 1 year of customer-facing experience, preferably in fintech, banking, telecom, or global contact centers.
• Fluency in English is required.
• Flexible working hours including shifts during mornings, evenings, weekends, and public holidays.
• Ability to work remotely following established guidelines and legal authorization in the assigned location.
• Experience with team calls, video interactions, and openness to feedback for continuous improvement.
• A proactive, self-starter mindset with the ability to leverage AI tools (e.g., ChatGPT, Google Gemini) for enhanced productivity.
• Strong adaptability, patience, and a commitment to fostering a diverse and inclusive work environment.
• Understanding of data security protocols and successful background checks.

Benefits & Perks

• Flexible working hours with a balanced schedule accommodating mornings, evenings, weekends, and holidays.
• Opportunity to work with a truly international, diverse, and inclusive team that celebrates differences.
• Remote work capability in line with established guidelines.
• A dynamic, supportive environment that promotes continuous growth and development.