Customer Service Representative / Call Center Representative - Hybrid - M-F Schedule!

Position Overview

Make a Difference While Building a Career You Love. At InnoSource, we’re not just offering a job—we’re inviting you to be part of something bigger. As a Customer Service Representative / Call Center Representative, you will play a vital role in uplifting your community through compassionate customer support. In partnership with a respected local organization, we’re assembling a team of driven professionals committed to making a real impact—one conversation at a time.

Key Responsibilities

• Connecting with Customers: Handle inbound and outbound calls, address questions, resolve concerns, and guide customers through application processes for various assistance programs.
• Managing Applications: Assist customers in completing applications, review income documentation, and ensure accurate processing to determine eligibility.
• Organizing Information: Maintain detailed and accurate customer records using our systems.
• Collaborating with the Team: Work closely with colleagues and supervisors to meet program goals and deliver outstanding service.

Required Qualifications

• Customer-Focused: You genuinely care about helping others and can provide friendly, patient, and professional support.
• Tech-Savvy: Comfortable using Microsoft Windows, Office applications, and learning new systems quickly.
• Resilient: Able to handle challenges with grace and maintain a positive attitude under pressure.

Benefits & Perks

• Competitive Pay: Starting at $15.00/hour, with opportunities for raises and bonuses as you grow in the role.
• Comprehensive Benefits: Enjoy health, life, and dental reimbursement benefits, among others.
• Paid Training: Receive top-tier training delivered in a hybrid format to set you up for success.
• Work Flexibility: After training, enjoy the flexibility of a hybrid schedule (must reside in Pennsylvania).
• Career Advancement: Unlock clear pathways to advance within the company after transitioning to a full-time role with our client.