Front Desk Support

Position Overview

Join USPS, a leading provider of postal services dedicated to delivering mail and packages efficiently and reliably. In the Front Desk Support role, you will be the essential first point of contact for visitors and clients, ensuring exceptional customer service and smooth office operations.

Key Responsibilities

• Greet and assist customers and visitors in a professional and friendly manner.
• Answer and direct phone calls to the appropriate department or personnel.
• Assist in scheduling appointments and managing office calendars.
• Ensure that front desk areas are organized and presentable at all times.
• Process incoming and outgoing mail and packages efficiently.
• Handle customer inquiries by providing accurate information and prompt resolutions.
• Collaborate with other departments to ensure smooth office operations.

Required Qualifications

• High school diploma or equivalent.
• 1 year of experience in a customer service or front desk role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and basic office equipment.

Preferred Qualifications

• Experience with postal services or in a similar environment.
• Familiarity with office management software.
• Fluency in additional languages is a plus.

Benefits & Perks

• Competitive salary based on experience.
• Comprehensive benefits package including healthcare, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and holiday pay.
• Employee wellness programs and support.