Production Administrative Assistant

Position Overview

The Production Administrative Assistant must enjoy customer service and be able to project an energetic attitude, warm welcome and positive image of Groundworks. This position handles workflow for customer service calls, production and service technician interaction and supports the administrative needs of a busy customer service-based industry. Our Tribe – As the nation’s largest privately held foundation services company, we do things differently than the typical contractor. We live up to our word and the exceptional service our customers have come to expect. With more than 5,000 employees across 61 locations, we are a nationwide family committed to putting our customers first.

Key Responsibilities

• Provide administrative support for timekeeping
• Create weekly job packs
• Create and close purchase orders
• Ensure office equipment is in working order, including scheduling maintenance
• Deliver great customer experiences and service by serving people and solving problems
• Set and confirm install dates
• Mail customer information packets
• Follow up with customers on a variety of issues
• Update customer records for accuracy
• Report to work on time each working day reliably

Required Qualifications

• Education: High School Degree/GED
• Must be positive and motivated with excellent communications skills
• Ability to adapt quickly to changes in work strategy
• Excellent computer skills
• Great oral and verbal communication

Preferred Qualifications

• Experience Required: 1-2 years Administrative Assistant experience preferred
• Previous call center or customer service experience preferred