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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
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 This position is responsible for fielding and resolving the standard telephone calls and other contact methods in the Advocate Patient Contact Center. Expectations of this role include providing exceptional customer service, treating all callers with dignity and respect, striving to anticipate and meet the needs of Advocate patients, and working collaboratively with other contact center staff to achieve quality and performance standards. Hours may be irregular due to 24/7 operations. Advocate Health Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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 <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 15px 0;">Key Responsibilities</h2>
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 <li style="margin: 10px 0; line-height: 1.6;">Customer Care and Service Excellence</li>
 <li style="margin: 10px 0; line-height: 1.6;">Other Duties.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Data entry</li>
 <li style="margin: 10px 0; line-height: 1.6;">Securing Appointment and Messages</li>
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Contact Center Rep

Job Description

Position Overview

Key Responsibilities

Required Skills