IT Support Specialist

Position Overview

This role is responsible for providing technical support by responding to user questions and requests for assistance via phone, email, or in person. The candidate will diagnose and troubleshoot hardware, software, and network problems; install and configure new hardware, software, operating systems, and peripherals; maintain systems through routine updates, backups, and security monitoring; and train employees while creating user-friendly documentation. The position requires excellent communication skills, strong technical acumen, and a proactive attitude to ensure end-user productivity.

Key Responsibilities

• Respond to user questions and requests for assistance via phone, email, or in person.
• Diagnose and troubleshoot hardware, software, and network problems to ensure operational productivity.
• Install and configure new hardware, software, operating systems, and peripherals such as printers.
• Set up workstations for new employees, including user account creation and access configuration.
• Perform routine system maintenance including applying updates, patches, backups, and data recovery tasks.
• Monitor systems for potential security threats and maintain network security.
• Train employees on new hardware and software and maintain clear documentation and manuals.
• Monitor system performance, track IT assets, and liaise with vendors and external support providers when necessary.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.