Entry-Level Customer Support Agent - No Experience Needed

TurboTax3 months ago
Atlanta, GA, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

Join our team as a Customer Support Agent for TurboTax

and enjoy the convenience of working from home! This exciting opportunity offers:

  • Attractive Pay: Earn $18.50 per hour.
  • Certification Bonus: Receive a $405 bonus simply for completing our TurboTax Product Expert certification.
  • Flexible Scheduling: Create your own schedule between 8am EST and 12am midnight EST, Monday to Sunday, with a minimum commitment of just 25 hours per week.
  • Additional Bonus Opportunity: Earn an extra $5/hour for all hours worked from April 9-15.

As a vital part of our customer support team

you will assist TurboTax customers by addressing their inquiries related to:

  • Downloading and Logging In
  • Getting Started with Basic Navigation
  • Importing Documents
  • Printing and Filing
  • Basic Tax Inquiries

No specific accounting background is needed!

What’s important is your passion for helping others and your strong communication skills. You will benefit from:

  • Expert guidance during live calls from a Subject Matter Expert.
  • Dedicated support from a Marketplace Performance Specialist.

This is a fantastic opportunity

for motivated individuals who are eager to learn and grow while delivering excellent customer service!

Required Skills

Problem-Solving
Communication
Technical Support
Customer Service
Time Management