Call Center Representative, Nexa Receptionists

Position Overview

Nexa Receptionists’ 24/7/365 live answering service is a home-services focused call center that handles leads through inbound and outbound calling, chat and SMS services, appointment scheduling, customized scripts and reporting, web form follow up, increased prospective client conversion and direct integration to existing software.

You will be responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more, for our home services clientele. You must be able to communicate effectively, professionally and compassionately, while applying a positive customer service attitude in all forms of communication.

Key Responsibilities

• Maintain call control while providing exceptional and efficient service
• Use appropriate tone of voice while conveying empathy/compassion
• Follow account specific instructions including scripted verbiage, appointment scheduling and call transfers
• Notate accurate and important information
• Escalate challenges appropriately
• Communicate effectively and professionally

Required Qualifications

• Available to work some weekends, and/or holiday shifts
• Ability to type 30 wpm with 94% accuracy
• Computer proficiency and ability to navigate multiple systems and monitors
• Ability to read, write, and speak English fluently
• Ability to handle a high-volume of callers
• 2+ years of experience in a high-volume call center required
• Complete and pass criminal background check and drug screen

Benefits & Perks

• Remote-First Environment
• Medical, Dental, & Vision Insurance
• Company 401(k) Matching
• Monthly Phone & Data Stipend
• Paid Vacation & Sick Time Off
• Paid DOUBLE your hourly rate, when working company observed holidays