Associate Customer Experience Agent (Peoria, IL)

Position Overview

We're not like other insurance companies. From our specialty products to our business model, our culture to our results – we're different. Our talented, ethical team of employee owners works alongside our customers and partners, forging relationships and delivering exceptional results.

Provides front-line operational and customer support by responding to inquiries, delivering product knowledge, and ensuring insurance policy alignment with customer needs for both personal and commercial lines.

Key Responsibilities

• Provide basic operational and customer support to administrators, agents, brokers and policyholders.
• Effectively communicate via telephone, chat or email with various internal or external channels.
• Research and develop appropriate answers in response to basic inquiries.
• Collaborate with the Lindbergh Insurance Group team to properly handle operational and customer inquiries.
• Keep accurate records of customer interactions and transactions, documenting inquiries, complaints, comments, and actions taken.
• Prepare quotes and bind coverage for RLI insurance products, ensuring alignment with customer needs.
• Assist with other duties as needed.

Required Qualifications

• Typically requires a high school diploma;P&C license preferred (required after initial training period).
• 0+ years of related experience or equivalent level of education and experience.
• Good interpersonal and communication skills with a professional and adaptable demeanor.
• Personal and/or commercial P&C insurance knowledge is preferred.
• Ability to provide excellent customer service support in a timely and friendly manner.
• Detail-oriented with strong organizational skills.
• Capability to follow procedures as outlined by management.
• Ability to manage multiple tasks simultaneously and prioritize duties in a fast-paced environment.
• Experience supporting niche insurance products is a plus.

Benefits & Perks

• Compensation (Base Pay Range):$19.61 - $26.11. The base salary is part of our robustTotal Rewardspackage.
• Financial Incentives:Annual bonus plans, Employee stock ownership plan (ESOP), 401(k) with an automatic 3% company contribution, and annual profit-sharing contributions (up to 15% of eligible earnings).
• Work & Life:Paid time off (PTO) and holidays, paid volunteer time off (VTO), parental and family care leave, flexible & hybrid work arrangements, fitness center discounts and free virtual fitness platform, and an employee assistance program.
• Health & Wellness:Comprehensive medical, dental, and vision benefits; flexible spending and health savings accounts; group life and AD&D insurance at 2x base salary; optional voluntary life, critical illness, and accident insurance; and short-term and long-term disability benefits.
• Personal & Professional Growth:Training and certification opportunities, tuition reimbursement, and education bonuses.