Commercial Service Tech II

Position Overview

Company Overview: At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and a comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary: The basic function is to perform routine and emergency service calls. Troubleshoots, replaces and/or repairs malfunctioning or inoperative equipment. Works with minimal supervision and may provide training and assistance to less senior technicians or trainees.

Key Responsibilities

• Performs routine and emergency service calls. Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment.
• Must have an ability to proctor, coach, and teach others.
• Provides reliable, high quality customer support.
• Provides customer instruction on system operation and functionality.
• Performs system testing and signal verification.
• Maintains the necessary truck stock/inventory (equipment and tools).
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Ensures the progress and completion of assigned tasks.
• Provides documentation of service and hours worked.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Must have a strong work ethic.
• Must be detail-oriented.
• Must complete other projects, as assigned.

Required Qualifications

• Education: Minimum of High School Diploma/Vocational Training.
• Experience Required: Must have three (3) or more years of experience.
• Must have a mastery knowledge of troubleshooting commercial intrusion systems, fire systems, CCTV, intercom and access control systems.
• Must have a working knowledge and full understanding of local/national codes.
• Must have a mastery knowledge of test equipment, such as multimeters, battery analyzers and decibel meters.
• Must have a valid driver's license and be able to clear a drug screening.
• Ability to read and interpret blueprints, schematics, diagrams, policies, and procedures as presented in English.
• Requirements: Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.
• Qualifications: Requires 50% to 75% proficiency in Everon Commercial's Tier 1 product offerings.

Benefits & Perks

• Compensation: The budgeted pay range for this role as of November 2024 is based on multiple factors, including tenure, previous experience, qualifications, certifications, and geographic considerations.
• Benefits: Everon offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.