GCP Cloud Engineer

Must have Skills:

GCP, GKE & Terraform

Role Overview

The Cloud Operations Engineer L1L15 provides operational support for enterprise cloud environments with a primary focus on Google Cloud Platform GCP. The role acts as the first point of engagement for cloud's incidents, operational events, and service requests while ensuring adherence to ITIL-aligned service management practices.

Shift timings

12 PM - 8 PM Central Time

Experience Requirements

Minimum 5 years of experience in Cloud Operations, Infrastructure Operations, NOC, IT Operations, SRE Operations, or Cloud Support environments.

Key Roles and Responsibilities

• Monitor cloud infrastructure and respond to incidents from enterprise monitoring tools
• Perform L1 and L15 incident triage, troubleshooting, and remediation
• Manage incidents, requests, and operational tasks through ServiceNow
• Support GCP Compute Engine, IAM, VPC, DNS, Storage, Load Balancing, VPN, and Logging services
• Participate in major incident bridges and war rooms
• Execute runbook-driven operational activities and health checks
• Support change reviews, risk assessments, pre/post implementation validations, and approved operational changes
• Maintain SOPs, runbooks, KEDB articles, and knowledge repositories
• Provide shift handovers and operational reporting
• Identify automation, toil reduction, and service improvement opportunities

Primary Skills

• Google Cloud Platform (GCP)
• Linux Administration
• Basic Networking (TCP/IP, DNS, VPN, Routing, Firewalls)

Preferred / Optional Skills

• AWS and Azure exposure
• Kubernetes (GKE)
• Docker
• Terraform (Infrastructure as Code)
• GitHub, Azure DevOps, Jenkins
• Ansible and workflow automation
• Cloud Security and Governance

Certifications Preferred

• Google Associate Cloud Engineer
• Google Professional Cloud Architect