Customer Advisor

We are seeking a dedicated Customer Advisor to join our team at the Microsoft Experience Center in New York. If you have a passion for technology, a customer-centric mindset, and well honed customer service skills, we would love to hear from you. Our team is committed to delivering a world-class customer experience and driving results.

At the Microsoft Experience Center, customers can explore the best of Microsoft and consult with our advisors to find the best solutions for their needs. Our team of skilled associates is dedicated to providing exceptional customer service every day.

If you are passionate about technology, enjoy problem-solving, and thrive in a dynamic environment, we encourage you to apply. Join us in our mission to change the way people work and help us deliver an unparalleled customer experience.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Obsession

• Tenaciously pursues positive outcomes when helping customers by leveraging resources and a moderate technical acumen to provide solutions and solve customer issues (e.g., troubleshooting software problems, upgrading devices to latest release, navigating the migration process to cloud solutions, ensuring a seamless transition).
• Engages a broad range of customers (e.g., students, partners in education, consumer, enterprise, small and medium-sized business owners) to understand how technology solutions can help them achieve their goals or solve a need. Explains the Microsoft Experience Center (MEC) value proposition to customers. Drives cross-sell and solution sales goals in the MEC.

Influencing for Impact

• Builds and maintains moderate knowledge of products and services by learning through others along with self-education and role play while articulating Microsoft's value proposition to customers.