Field Services Technician - Fort Smith, AR

Position Overview

Welcome to the intersection of energy and home services at NRG and Vivint Smart Home. As a leading smart home company in the U.S., we are dedicated to redefining the home experience with intelligent products and services. We are adding to our Field Services Technician team, where you will deliver expert installation and service of cutting–edge technology to create smarter, safer, and more sustainable homes.

Key Responsibilities

• Provide expert-level installation and maintenance services for cutting-edge smart home technology.
• Leverage service and installation appointments to generate additional revenue opportunities.
• Conduct safety analyses at each home to ensure a secure work environment for both technicians and customers.
• Uphold honesty and integrity in all customer interactions to deliver peace of mind.

Required Qualifications

• Exceptional customer service skills.
• Sales experience (e.g., car, retail, insurance, B2C, or call center).
• Field technician background (such as cable or internet installation, pest control, lawn maintenance, construction, or solar technology).
• Clean driving record with a valid license.
• Ability to thrive in both team settings and independently.
• Physical capability to lift up to 45 lbs., climb ladders up to 14 feet, work in confined spaces like attics, and stand for extended periods.

Benefits & Perks

• Competitive hourly base plus uncapped commission
• Comprehensive paid training along with ongoing coaching and support
• Company take-home vehicle and gas card
• Provided cell phone and work tablet
• All necessary tools shipped directly to you
• 4/10 work schedule with home dispatch (clock in/out from your driveway with paid drive time)
• Ten paid holidays and two weeks paid time off
• Employee pricing on smart home products
• Medical/Dental/Vision/Life coverage
• 401(k) plan with matching
• Career development and leadership opportunities
• Recognition as one of America’s Best Employers and a Best Employer for Diversity