Lead Installer​/Tech

Position Overview

Working Lead Installer/Tech is a working lead position that both participates in installs and directs the day-to-day operations of the install shop. This role is responsible for developing strategies to improve customer service, drive sales, increase profitability, and implement policies and marketing programs to grow the customer base. The position offers a competitive Compensation: $28-35/Hr and regular hours from 8:00a to 5:00p (Monday - Friday).

The role requires ensuring customer needs are met, complaints are resolved, and services are provided quickly and efficiently while also forecasting staffing needs and recruiting accordingly.

Key Responsibilities

• Complete install shop operational requirements by scheduling and assigning employees, and following up on work results.
• Maintain install shop staff by recruiting, selecting, orienting, and training employees in partnership with H.R.
• Coach, counsel and discipline employees while monitoring and appraising job performance, communicating effectively with H.R.
• Secure merchandise through the implementation of effective security systems and measures.
• Provide a safe and clean environment for both employees and customers to protect their well-being.
• Ensure compliance with legal requirements to maintain the stability and reputation of the install shop.
• Initiate, coordinate and enforce operational and personnel policies and procedures.
• Contribute to team efforts and accomplish related results as needed.
• Provide training to improve staff knowledge and utilize cross-training methods to maintain productivity.
• Work with H.R. to address staffing issues, conduct performance reviews, and organize training and development.
• Ensure standards for quality, customer service, and health and safety are met.
• Keep colleagues updated on business performance, new initiatives, and other pertinent issues.
• Comply with all safety policies, practices, and procedures.
• Participate in proactive team efforts to achieve departmental and company goals.
• Provide leadership by example and share knowledge and skills with team members.
• Perform all other duties as assigned.
• Must be able to lift between 10-50lbs.
• Be available to work overtime or weekends as needed.

Required Qualifications

• High school diploma or GED is required; an associate degree, technical school, or at least 6 months of previous experience is preferred.
• Must obtain proper certification to operate forklifts or other heavy machinery.
• Customer-minded team player with effective communication skills.
• Ability to work independently in a deadline-oriented environment and collaboratively to resolve issues.
• Proficiency in computer applications (preferably Excel, Word, and NCR) and strong organizational abilities.
• Strong interpersonal skills with intermediate English reading, comprehension, and communication abilities.
• Proficient basic mathematical skills involving addition, subtraction, multiplication, and division in American measurement units.
• Ability to multitask effectively.
• Strong reading comprehension and business writing skills.
• Fluency in English with the ability to comprehend and perform according to job instructions, procedures, and policies.