Technical Support Level3

Position Overview

Provide infrastructure, network, switches, routers, telecommunication, and servers support. Serve as the subject area expert on video conference system operation and support, and deliver next level expertise for computer systems (software and hardware) and equipment (printer, plotter, and telecommunication devices). Troubleshoot problems, manage equipment repair and replacement, and support on-site conference meetings (video conference, webmeeting).

Key Responsibilities

• Provide robust infrastructure and network support including switches, routers, and telecommunication systems.
• Act as a subject area expert on video conference system operation and support.
• Deliver next level expertise for computer systems and related equipment.
• Troubleshoot issues and manage equipment repair and replacement.
• Support on-site conference meetings (video conference, webmeeting).

Required Qualifications

• Troubleshoot terminal servers
• Support thin clients
• Crimp patch cables
• Update code on network switches
• Troubleshoot servers
• Support mobile devices
• Create documentation and procedures
• Network and server knowledge required (certification not required)

Preferred Qualifications

• Knowledge of help desk software (Service Now) is preferred