Technical Implementation Manager (Supply Chain Integrations) - NYC Hybrid

Position Overview

As Technical Implementation Manager (Supply Chain Integrations) in the Customer Operations / Professional Services department reporting to the Chief Operations Officer, you own the post‑sale delivery from kickoff to go‑live for mid‑market industrial manufacturers adopting Leverage AI’s PO Automation platform. This full‑time, hybrid role based in New York, NY (with ~10–20% travel to customer/SI sites) requires you to lead discovery with seasoned supply chain leaders, define integration and data requirements, and coordinate between Integration Engineering and system‑integrator (SI) partners.

Key Responsibilities

• Lead implementations end‑to‑end: project planning, risk management, stakeholder communication, and executive status across 4–8 concurrent deployments.
• Run discovery & design sessions: map “as‑is/to‑be” processes for P2P, PO/ASN/invoice flows, MRP signals, supplier performance KPIs, and reporting needs.
• Own the data: write/validate SQL for data profiling, reconciliation, and UAT; define data contracts; review ERDs; and guide ETL design and QA.
• Drive integrations: work with Integration Engineering to design and validate ERP/WMS/TMS connections (REST/GraphQL, SFTP, flat files, EDI X12) with robust test plans and cutover runbooks.
• Manage SI partners: align scope/RACI, enforce handoffs, resolve technical issues, and ensure quality delivery from both direct and customer‑mandated SIs.
• Enable customers: lead workshops, UAT, go‑live, hypercare, and training for cross‐functional teams including supply chain, purchasing, IT, and finance.
• Ensure security & compliance: adhere to internal controls, manage data securely, and support SOC 2 audit processes.
• Measure outcomes: track time‑to‑value, on‑time launches, adoption rates, supplier enablement, and feedback (NPS/CSAT) to drive continuous improvement.

Required Qualifications

• 5–10+ years in supply chain/ERP delivery, professional services, or technical implementation for B2B SaaS or SIs serving manufacturers.
• Advanced SQL skills (e.g., CTEs, window functions, profiling/validation) with strong data intuition and ability to read ERDs and logs.
• Proven experience with integrations: REST APIs (Postman), webhooks, SFTP, CSV/JSON, EDI (X12), and familiarity with iPaaS tools such as Boomi, Celigo, Workato, or MuleSoft.
• Experience with ERP systems (e.g., Epicor, Infor Syteline, Microsoft D365/AX/BC, QAD, NetSuite, SAP, Oracle).
• A confident facilitator capable of “owning the room,” driving consensus, and influencing veteran supply‑chain stakeholders.
• Excellent written and verbal communication skills with experience producing executive‑ready status reports.

Preferred Qualifications

• Experience with Python for light data wrangling and basic Git knowledge.
• Deep knowledge of manufacturing processes (e.g., supplier scorecards, PO compliance, ASNs, inbound logistics, PPV, MRP).
• Relevant certifications such as APICS/CPIM/CSCP, PMP/PMI‑ACP, or CSM.
• Prior SI or consulting experience in either Big 4/global or boutique manufacturing environments.