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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining customer satisfaction and problem solving performance.</h2>
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<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Technical Support Representative Duties:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Improves client references by writing and maintaining documentation.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Participates in development of client training programs by identifying learning issues; recommending instructional language.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Accommodates client disabilities by recommending devices and techniques.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Avoids legal challenges by monitoring compliance with service agreements.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Improves system performance by identifying problems; recommending changes.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Updates job knowledge by participating in educational opportunities; maintaining personal networks.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Accomplishes information systems and organization mission by completing related results as needed.</li>
 </ul>
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Technical Support Representative

Job Description

Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining customer satisfaction and problem solving performance.

Technical Support Representative Duties:

Required Skills