Guest Services & Customer Service Expert – North Austin, TX

Position Overview

Are you a highly organized, detail-oriented communicator who thrives in a fast-paced environment? As a Guest Services & Customer Service Expert at our North Austin location, you will be the first point of contact across text, phone, email, and social media. You’ll ensure every client interaction is smooth, supportive, and professional – becoming the welcoming voice and heartbeat of our growing salon team.
Location: North Austin, TX (On-site role with opportunities for advancement)
Hours of Operation: Monday–Friday: 8 AM – 5 PM

Key Responsibilities

• Respond to all client communications (texts, DMs, emails, etc.) in a timely, friendly, and professional manner
• Answer incoming calls and assist with appointment scheduling, service inquiries, and policy clarification
• Manage the booking system to create, confirm, reschedule, or cancel appointments accurately
• Communicate and enforce salon policies regarding late arrivals, cancellations, and credit card procedures
• Monitor and respond to social media messages regarding availability, service details, or client concerns
• Follow up with client reviews, respond professionally, and track feedback
• Run and deliver internal reports related to client engagement, bookings, and follow-up actions
• Collaborate with stylists and management to support client care and scheduling accuracy

Required Qualifications

• Strong customer service experience (preferably in beauty, wellness, or hospitality)
• Clear written and verbal communication skills
• Comfort with tech systems, scheduling software, social media platforms, and reporting tools
• High emotional intelligence and patience under pressure
• Solution-oriented mindset with the ability to multitask
• Availability to work in-person at our North Austin location

Preferred Qualifications

• Experience in a salon, spa, or boutique environment (Bonus)

Benefits & Perks

• Compensation: Competitive hourly pay based on experience ($13.75 - $18.75 per hour)
• Growth opportunities within the salon team
• Discounts on services and products
• Supportive, fast-paced, and empowering team culture
• On-site training and continuing education opportunities