Medical Office Coordinator

Position Overview

Join Texas Joint Institute as a Medical Office Coordinator where you come first. At our organization, your growth is our priority—with HCA Healthcare committing up to $300 million to support our team through various programs. You will play a key role in directing, planning, and coordinating clinical and front office functions while ensuring patient satisfaction.

Key Responsibilities

• Perform select administrative duties to support the practice operations.
• Assist front office and clerical staff with developing and implementing short and long-term work plans and objectives.
• Oversee the process of preparing patients for examinations and treatment.
• Screen telephone calls and refer them appropriately to physicians.
• Develop work guidelines to prioritize activities, evaluate effectiveness and adjust staffing as needed.
• Assist with scheduling tests and treatments.
• Identify, analyze, and resolve work problems in a timely manner.
• Support the hiring and development of clerical and clinical staff as needed.
• Ensure office and clinical supply inventories are maintained and procedures are followed for opening and closing operations.
• Guarantee the timely and accurate entry of patient charges into the billing system and assist in point-of-service collections.
• Ensure that patients and visitors are treated courteously and directed appropriately.
• Maintain patient files, records, and other information with strict confidentiality.
• Compile technical and statistical data for necessary reports and records.
• Address and resolve patient complaints as they arise.
• Participate in professional development and conduct regular staff meetings.
• Adhere to all Physician Services policies, procedures, and uphold the Code of Conduct and Mission and Values.

Required Qualifications

• One year of medical office experience is required.
• Graduate from a recognized training facility for medical assistants with coursework in health care office management.

Preferred Qualifications

• RMA, CMA, or LPN certificate is beneficial.
• CPR Certification is preferred.

Benefits & Perks

• Comprehensive medical coverage including prescription drug, behavioral health, free telemedicine services, and AirMed medical transportation.
• Additional options for dental, vision, life and disability coverage, flexible spending accounts, and supplemental health protection.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay, plus an Employee Stock Purchase Plan offering 10% off HCA Healthcare stock.
• Family support benefits including fertility and family building benefits, adoption assistance, and referral services for child, elder, and pet care.
• Consumer discounts through Abenity and other programs.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance including tuition, student loan, certification support, and dependent scholarships.
• Colleague recognition program.
• Time Away From Work Program that includes paid time off, paid family leave, and both long- and short-term disability coverage.
• Employee Health Assistance Fund offering free employee-only coverage based on income eligibility.