National Account Executive (West Coast)

Position Overview

AnewHealth is one of the nation’s leading pharmacy care management companies specializing in caring for people with complex, chronic needs—wherever they call home. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, the company provides comprehensive pharmacy services, full-service pharmacy benefit management, and specialized support services for the Program of All-Inclusive Care for the Elderly. With over 1,400 team members caring for more than 100,000 people across all 50 states, AnewHealth is dedicated to better outcomes for patients and their supporting healthcare organizations.

The National Account Executive is a strategic leader responsible for cultivating and managing high-level client relationships to drive the success and expansion of AnewHealth’s PACE services on the west coast. This role demands executive relationship management, operational excellence, and client retention expertise.

Compensation: $110000 - $15000/annually

Key Responsibilities

• Serve as the executive relationship lead for PACE partnerships within the west coast region, cultivating long-term, trust-based relationships with client leadership including CMO, CFO, CEO, and Executive Directors.
• Lead national and regional account planning initiatives to ensure alignment with AnewHealth’s strategic objectives and drive client success.
• Act as an escalation point to support center-level account management team members.
• Serve as AnewHealth’s Brand Ambassador for the PACE market by articulating the unique value and impact of the services.
• Conduct executive-level quarterly business reviews with client leadership to assess performance and identify opportunities for operational improvement.
• Collaborate cross-functionally with service line leaders to design and execute client retention and engagement strategies.
• Coordinate regional team efforts to align with national partnership goals.
• Promote the adoption of new technologies, features, and initiatives across client organizations.
• Represent the voice of the customer internally by providing insights and feedback to enhance service delivery.
• Maintain thorough and accurate documentation of client interactions and activities in Salesforce CRM.
• Partner with Implementation, Operations, QA/PI, and Finance teams to ensure seamless client transitions and early-stage success.
• Conduct frequent follow-ups with new client leadership during their first year to ensure stability and satisfaction.
• Lead the end-to-end contract renewal process in collaboration with Legal, Finance, and internal leadership teams.
• Evaluate existing client agreements to identify opportunities for service optimization and expansion.
• Develop data-driven retention plans tailored to individual accounts to address risks and growth opportunities.
• Monitor key account metrics and client satisfaction indicators to implement proactive solutions.
• Facilitate quarterly business reviews with client executives to communicate performance outcomes and strategic recommendations.
• Represent AnewHealth at national, regional, and state PACE conferences and industry events.
• Stay informed on trends, best practices, and innovations in healthcare and PACE programs.

Required Qualifications

• Education: Bachelor’s degree in Business, Sales, or a related field required (or equivalent experience).
• Experience Required: Minimum of 6 years of progressive experience in account management, client success, or healthcare operations.
• Proven experience in managing and growing executive-level client relationships.
• Demonstrated leadership skills with experience guiding teams and influencing cross-functional initiatives.
• In-depth knowledge of the healthcare industry.
• Strong contract management and negotiation skills.
• Excellent written, verbal communication and presentation abilities.
• Exceptional interpersonal and organizational skills, with a keen analytical and problem-solving ability.
• Proficiency with Salesforce CRM and standard business software applications.
• Up to 12 trips a year, as needed.

Preferred Qualifications

• Understanding of pharmacy operations.
• Experience in PACE programs.
• Proficiency in Power Point and strong presentation skills.

Benefits & Perks

• AnewHealth offers a comprehensive benefit package for full-time employees, including medical/dental/vision coverage (effective the 1st of the month following the date of hire), flexible spending, company-paid life insurance, short-term disability, voluntary benefits, 401(k), Paid Time Off, and paid holidays.