Customer Service Representative Store 4

Position Overview

The Customer Service Representative plays a crucial role in a fast-paced retail environment within the Operations department at K&G Petroleum/S&S Fuels. Salary: $12.50-13.50/hr depending on store location, merit, and employee experience (potentially eligible for pay increase after a 90‑day probationary period). This hourly, non‑exempt position reports to the Store Manager and is available in both full‑time and part‑time capacities. The CSR is responsible for ensuring overall safety, profitability, and the delivery of excellent customer service.

Key Responsibilities

• Provide exemplary, courteous customer service and handle complaints quickly and tactfully.
• Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport.
• Process all sales accurately on the cash register, handle various payment forms, and adhere to cash handling procedures.
• Operate the POS system and other equipment efficiently.
• Perform cleaning duties to maintain site cleanliness both inside and outside, including basic upkeep of equipment.
• Maintain proper inventory levels and execute shift closeouts.
• Work with minimal supervision and adapt to irregular work hours when required.
• Notify store management of any observed dishonesty or issues in line with company policies.
• Comply with all company policies, procedures, and applicable governmental regulations.
• Attend all required employee orientations, trainings, certifications, and meetings.

Required Qualifications

• Work as scheduled and arrive on time.
• Communicate effectively (orally and in writing) in English.
• Perform basic arithmetic operations.
• Work both independently and as part of a team.

Preferred Qualifications

• High School diploma or GED (preferred).
• Experience in retail sales and customer service (preferred).

Benefits & Perks

• Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees).
• 401k with up to 3% company match.
• Paid vacation and sick time.
• Flexible scheduling.
• Opportunity for career growth and advancement (e.g., Assistant Manager).
• Positions available in both full-time and part-time capacities.