<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service.</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">This is What You Will do in This Role:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Participate in the support of complex systems that integrate hardware and software.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Provide support in complex material specification, schematic troubleshooting and appropriate follow-up.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Participate in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Provide troubleshooting expertise to Dematic's customers.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Travel between 10-20% to different customer locations which may include weekends and overtime.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Tasks and Qualifications:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Bachelor's Degree:</strong></li>
 <li style="margin: 10px 0; line-height: 1.6;">3 to 5 years of experience in a related field providing Customer Service Support.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience with Allen Bradley Logix PLC controls platforms.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience with controls hardware troubleshooting.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Siemens and Modicon PLC experience a plus.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Electrical troubleshooting experience.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Strong Customer Service mentality.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Strong verbal communication skills over the phone.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Ability to work independently.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Ability to work in shifts.</li>
 </ul>
</section>

<p><strong>#J-18808-Ljbffr</strong></p>

Controls Engineer Technical Support

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Technical Support - Inverter and Energy Storage</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">Transform the everyday with us!</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">About Smart Infrastructure - Electrification and Automation:</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow's power grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow's power grid!</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">We are looking for a Technical Support Engineer.</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">This position will be based out of San Antonio, TX.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">You'll make an impact by:</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">This role will work within the Siemens SI EA business unit and will support Siemens Inverter and Energy Storage product portfolio and includes our Central Inverter and KACO 3-phase String inverter portfolio. This position will be based out of San Antonio, TX.</p>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Provide technical support and troubleshooting assistance to customers after product sales via phone, e-mail, and web for our Central Inverter and KACO 3-phase string inverter portfolio</li>
 <li style="margin: 10px 0; line-height: 1.6;">Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner</li>
 <li style="margin: 10px 0; line-height: 1.6;">Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues</li>
 <li style="margin: 10px 0; line-height: 1.6;">Build a positive customer experience by working closely with Development, Sales and Quality Assurance</li>
 <li style="margin: 10px 0; line-height: 1.6;">Respond promptly and professionally to customer inquiries and complaints</li>
 <li style="margin: 10px 0; line-height: 1.6;">Ability to lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments</li>
 <li style="margin: 10px 0; line-height: 1.6;">Work with our factories and quality teams to develop and implement corrective and preventive actions</li>
 <li style="margin: 10px 0; line-height: 1.6;">Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Provide frequent updates to all stakeholders during the correction steps for the customer</li>
 <li style="margin: 10px 0; line-height: 1.6;">Work closely with field service teams and vendors to align on materials and methods of correction</li>
 <li style="margin: 10px 0; line-height: 1.6;">Not only provide ownership in driving resolution for our customers in a timely fashion but by also performing in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens</li>
 <li style="margin: 10px 0; line-height: 1.6;">Up to 40% travel to discuss high profile customer issues to ensure customer relations stay positive</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">You'll win us over by having the following qualifications:</h2>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Basic Qualifications:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Bachelor's degree</li>
 <li style="margin: 10px 0; line-height: 1.6;">3+ years' experience working in energy storage, solar, utilities</li>
 <li style="margin: 10px 0; line-height: 1.6;">Project Management skills with excellent Business acumen</li>
 <li style="margin: 10px 0; line-height: 1.6;">High level computer skill (SAP and/or Salesforce experience a plus)</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Preferred Qualifications:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Strong verbal skills to aid in customer communications</li>
 <li style="margin: 10px 0; line-height: 1.6;">Strong leadership skills to bring multiple teams together for resolution identification to complex customer issues</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">About Siemens:</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.</p>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 15px 0;">Our Commitment to Equity and Inclusion in our Diverse Global Workforce:</h2>
 <p style="line-height: 1.6;">We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">You'll Benefit From</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html</p>
 <p style="line-height: 1.6; margin-bottom: 15px;"><strong>Pay range:</strong> The pay range for this position is $61,547 - $105,509 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Equal Employment Opportunity Statement</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">EEO is the Law</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Reasonable Accommodations</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Pay Transparency</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Siemens follows Pay Transparency laws.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">California Privacy Notice</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">California residents have the right to receive additional notices about their personal information. To learn more, click here.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Criminal History</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.</p>
</section>

Technical Support Engineer - Photovoltaic Solutions

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">About TP</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Allen Energy is a leading provider of batteries and chargers for industrial electric vehicles, specializing in Ground Support Equipment at airports. Our mission is to deliver the best products and services to our customers while providing innovative solutions to meet their needs. Our values are centered around integrity, authentic relationships, customer satisfaction, and sustainability.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Your Responsibilities</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Allen Energy is seeking a qualified Technical Support Engineer to work with our cutting-edge technology products and deliver exceptional customer experience. The candidate selected will be heavily responsible for providing technical support to customers and ensuring the efficient and cost-effective operation of our battery and charger products. The Technical Support Engineer will also work closely with our suppliers and customers to identify opportunities for improvement and provide the best overall solutions to meet their initiatives.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">As part of the Allen Energy team, you’ll gain the opportunity to hone your professional, technical, and interpersonal skills across all facets of the organization and support the shared goal of unlocking new standards of growth, innovation, and advancement. In addition, you will have the opportunity to leverage your people skills and build a successful career, knowing that your efforts positively impact our clients and the community.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">This is a Dallas-based, hybrid, full-time (40 hours) position M-F with occasional weekend work.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Requirements</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">As the Technical Support Engineer, you will play a critical role in maximizing customer satisfaction and driving sales growth through providing product support, leading projects for technical improvements, and developing unique solutions. Your exceptional relationship-building skills will be essential in maintaining communication with existing and potential customers, from mechanics to managers, to truly understand their needs and tailor solutions accordingly.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">To succeed in this role, you must have a strong technical background and a passion for continually learning about new products, services, and business processes. Your ability to exercise discretion and independent judgment when dealing with critical matters and to work cooperatively with a vast range of internal stakeholders will be highly valued. You will also play a significant role in promoting our products on a national and international level, attending trade shows, conferences, meetings, and seminars while continuously seeking and evaluating suppliers to improve our product and service offerings. Overall, your dynamic contributions will be a key factor in shaping our company's image and increasing sales.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">In this role, you will be expected to:</p>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Provide technical support both remotely and on-site to our customers, ensuring that our products perform optimally and that our customers are highly satisfied.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Take part in technical projects aimed at improving our products and developing new ones. As a lead, guide your colleagues to success.</li>
 <li style="margin: 10px 0; line-height: 1.6;">This role requires excellent communication skills, as regular interaction with both existing and potential customers is vital to promoting a good relationship between them and our organization. You will be communicating with customers across responsibility levels, including mechanics, managers, and executives.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Combine your extensive product knowledge with insights into your customers' needs to develop unique solutions that are well supported by critical financial analysis and feasibility studies.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Attend trade shows, conferences, meetings, and seminars to stay informed about industry developments and to promote our products in a highly competitive market.</li>
 <li style="margin: 10px 0; line-height: 1.6;">This role requires, on average, around 5 to 10 days of domestic travel per month, together with some occasional international trips.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Work independently and proactively, demonstrating passion and initiative while thriving with minimal supervision.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Candidates should be enthusiastic about self-education and learning new products, services, and business processes.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Use your excellent judgment and discretion to handle critical matters independently and confidently without external assistance.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Work collaboratively with cross-functional teams- sales, engineering, customer service, marketing, finance, and legal to deliver exceptional results.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Strategize to provide unique solutions and value propositions that can measurably stimulate sales growth.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Actively seek and evaluate suppliers so that we can offer better products, services, and insights to our customers.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Contribute to creating compelling marketing content, such as case studies, white papers, and published articles in trade journals.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Assume any other role-related duties assigned to you by your superior.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Core Qualifications</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">To be considered for this role, no previous job history is required, but preference will be given to applicants having at least three years of relevant experience or an engineering degree. Preference will also be given to those who have previously worked with Ground Support Equipment, CAN, vehicle control systems, energy storage systems, or motive power battery and charger systems.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Candidates with a verifiable track record of achieving results will be highly valued. This could entail improving efficiency, implementing cost-saving measures, or enhancing overall performance.</li>
 <li style="margin: 10px 0; line-height: 1.6;">A High School Diploma or equivalent is required for this position, with an engineering degree being preferred.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Must demonstrate strong technical acumen and be able to read and comprehend technical manuals, procedures, and diagrams with ease.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Excellent computer skills are necessary, including Word, Excel, PowerPoint, Teams, and CAD. Must be able to quickly learn and master application specific software.</li>
 <li style="margin: 10px 0; line-height: 1.6;">This position is customer-facing. As such, applicants must be comfortable interacting with clients and willing to visit customer sites - occasionally on short notice; strong verbal and written communication is essential.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">General Qualifications</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Must be able to stand for long periods of time</li>
 <li style="margin: 10px 0; line-height: 1.6;">Must be able to frequently bend, twist, reach, kneel or crouch</li>
 <li style="margin: 10px 0; line-height: 1.6;">Must be able to lift 25 pounds</li>
 <li style="margin: 10px 0; line-height: 1.6;">Must be willing to operate a forklift – certification provided</li>
 <li style="margin: 10px 0; line-height: 1.6;">Must wear Personal Protective Equipment in the proper manner when required</li>
 <li style="margin: 10px 0; line-height: 1.6;">Must have a valid driver’s license and safe driving record</li>
 <li style="margin: 10px 0; line-height: 1.6;">Must have a valid US passport</li>
 <li style="margin: 10px 0; line-height: 1.6;">Must pass a drug test</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Compensation &amp; Benefits</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Salary commensurate with experience for an entry level position</li>
 <li style="margin: 10px 0; line-height: 1.6;">Hybrid position with some work from home flexibility</li>
 <li style="margin: 10px 0; line-height: 1.6;">Accrued Paid Time Off and core holiday pay</li>
 <li style="margin: 10px 0; line-height: 1.6;">Complete Medical Insurance</li>
 <li style="margin: 10px 0; line-height: 1.6;">401(k) with company match</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Equal Employment Opportunity Statement</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Allen Energy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">How to Apply</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">If you are a self-starter, go-getter and team player, who builds authentic relationships, we encourage you to apply. Please send cover letter, resume, and salary requirements to <strong>hr@allenenergy.com</strong>.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">At Allen Energy, we are interested in all qualified candidates who are legally authorized to work in the United States. Applicants who meet or exceed the above qualifications will be contacted for an interview. If you are selected to receive an employment offer, your employment will still be contingent upon completing and passing a mandatory background check, drug test, and probationary period.</p>
</section>

Technical Support Engineer – Battery and Charger Systems

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">ESSENTIAL JOB FUNCTIONS</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Provide timely and effective technical support to customers through phone and email communication.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Document customer interactions.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Develop tailored instruction guides to support troubleshooting and product use.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Assist technicians in troubleshooting OMICRON test equipment.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Diagnose mechanical, hardware, software, and systems failures using established procedures.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Collaborate closely with Application Engineers and other Technical Support Engineers to increase knowledge and ensure prompt resolution of customer issues.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Assist engineers with technical issues and recommend solutions.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Develop and implement resolutions for identified problems following standard practices and procedures.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Identify, document, and recommend improvements to existing procedures and tools to enhance customer satisfaction.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Support continuous improvement of component repair methods and capabilities.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Participate in company promotional activities (fairs, exhibitions, conferences, etc.).</li>
 <li style="margin: 10px 0; line-height: 1.6;">Support Application Engineers during customer site visits.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Perform other duties as assigned.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">KNOWLEDGE, SKILLS AND ABILITIES</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">General knowledge of power systems, especially in the fields of power system protection and network equipment. Excellent command of written and spoken English and excellent presentation skills is required. Attention to detail and strong problem-solving skills.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Reliable work style with self-initiative. Enjoy working in a small team environment.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Quickly adapt to new processes, system enhancements and workflow changes.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Available to participate in company's activities (fairs, exhibitions, conferences, etc).</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">WORK EXPERIENCE REQUIREMENTS</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">At least 3 years' experience in related field preferred.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience in customer support preferred.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience working with Windows operating system.</li>
 <li style="margin: 10px 0; line-height: 1.6;">General knowledge of firewall protection and IT networks infrastructure preferred.</li>
 </ul>
 <p style="line-height: 1.6; margin-bottom: 15px;">This is not an exhaustive list of all duties and responsibilities. OMICRON electronics Corp. USA reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">WORKING CONDITIONS</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Must be able to see, hear, speak and write clearly in order to communicate with customers; manual dexterity required for occasional reaching and lifting of large objects more than 50 pounds, and operating office equipment; Frequent sitting, occasional bending and kneeling.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Work Environment: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.</li>
 <li style="margin: 10px 0; line-height: 1.6;">The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">EDUCATION REQUIREMENTS</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Bachelor's degree from an accredited school or university in Electronics or Electrical Engineering required.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">OMICRON distinguishes itself by</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Not just offering a position, but an opportunity for growth and development in a international multi-cultural company.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Having fun while working as a part of a professional team.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Encouraging personal initiative through flat hierarchies.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Our extraordinary corporate culture and strong commitment to a healthy "work-life-balance."</li>
 <li style="margin: 10px 0; line-height: 1.6;">Offering an attractive benefit package.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <p style="line-height: 1.6; margin-bottom: 15px;"><strong>OMICRON provides equal employment opportunities:</strong> to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, nationality or origin, age or disability.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">If you are interested in this position, please complete this employment application and upload all your information (resume, employment application,...).</p>
</section>

Technical Support Engineer - Electrical Engineer - US Houston, TX (f/m/x)

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Excited by field engineering and real‑world problem solving?</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Are you ready to join a team shaping the future of global energy reliability?</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Join our Team!</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Brush Power Generation is searching for an experienced Technical Support Engineer to work alongside our Engineering and Service staff to oversee the inspection, testing, troubleshooting, and commissioning of BRUSH Voltage Regulation Systems (AVRs) in power generation, industrial, or marine applications.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Partner with the best</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">The Technical Support Engineer will be responsible for all aspects of contract set up, maintenance &amp; troubleshooting, system calibration, technical support &amp; documentation including warranty investigations. There will also be a need to support the commercial division to support detailed technical AVR fit and solution discussions when required.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">In this role you will be responsible for:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">AVR set up, Field Engineering &amp; Commissioning: Perform contract specific software set up commissioning, and testing of AVR systems prior to despatch.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Maintenance &amp; Troubleshooting: Support routine and forced outage maintenance, conducting inspections to detect wear, corrosion, and loose connections. Diagnose complex electrical issues using tools like multimeters and oscilloscopes. Conduct inspections to identify component degradation (e.g., burnt components, corrosion, loose or damaged wiring).</li>
 <li style="margin: 10px 0; line-height: 1.6;">Implement preventive maintenance to reduce downtime and increase system reliability.</li>
 <li style="margin: 10px 0; line-height: 1.6;">System Calibration: Calibrate AVRs to align with desired voltage levels and ensure proper functioning.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Technical Support &amp; Documentation: Provide technical expertise to clients and internal teams, including producing reports on testing, maintenance, and fault analysis.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Safety Compliance: Ensure all work adheres to safety protocols, including handling high-voltage equipment and working in confined spaces.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Project Management: Manage, plan, and execute projects from concept through to commissioning, including providing technical liaison with suppliers and warranty claims.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Fuel your passion</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">To be successful in this role you will have:</p>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Proven experience in a customer/supplier facing role.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Degree or experience in Electrical Engineering, Electronic Engineering, or a similar field.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Demonstrable experience in generator excitation systems or power‑generation equipment, knowledge of generator controls, excitation systems, and AVR maintenance.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Familiarity with generator OEMs (e.g., BRUSH, GE, Basler, DEIF, Woodward) is a strong advantage.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Ability to lift heavy objects (up to 40 lbs) and do other labour-intensive tasks.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Excellent time management and multitasking skills.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Excitation System Knowledge : Have a deep understanding of electrical principles, including 3-phase systems, power electronics (SCRs), and control loops. Understanding of Self‑Excited (Shunt), Auxiliary Winding, and Permanent Magnet Generator (PMG) excitation systems.</li>
 <li style="margin: 10px 0; line-height: 1.6;">AVR Technologies: Proficiency with both Analog AVRs (simple, robust) and Digital AVRs (microprocessor‑based, high‑accuracy, with communication interfaces).</li>
 <li style="margin: 10px 0; line-height: 1.6;">Protection Systems: Ability to set up and manage protection features including under‑frequency, over‑voltage, and under‑voltage protection.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Knowledge of generator build‑up characteristics and field flashing requirements.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Component-Level Expertise: Familiarity with electronic components such as: Thyristors (SCRs), Diodes, Potential transformers (PTs), Potentiometers, Capacitors and sensing circuits.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Diagnostic &amp; Test Tools: Competent use of oscilloscopes, multimeters, insulation testers, waveform analyzers, and OEM configuration software.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Strong communication skills for customer interaction, ability to work solo or in small teams, and flexibility for travel.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Problem-solving and decision-making abilities.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Work in a way that works for you</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Working with us</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Working for you</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Contemporary work-life balance policies and wellbeing activities</li>
 <li style="margin: 10px 0; line-height: 1.6;">Comprehensive private medical care options</li>
 <li style="margin: 10px 0; line-height: 1.6;">Safety net of life insurance and disability programs</li>
 <li style="margin: 10px 0; line-height: 1.6;">Tailored financial programs</li>
 <li style="margin: 10px 0; line-height: 1.6;">Additional elected or voluntary benefits</li>
 </ul>
 <p style="line-height: 1.6; margin-bottom: 15px;">You will be eligible to participate in Company-sponsored benefit programs, including health &amp; welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">The Baker Hughes internal title for this role is: Services Professional - Customer/Call Center Support</h2>
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">About Us:</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Join Us:</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Baker Hughes Company is an Equal Opportunity Employer.</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</p>
</section>

Technical Support Engineer

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Job Description</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Our client is seeking a highly skilled and customer-focused Lead Technical Support Engineer to manage and mentor a team of support specialists. This role is pivotal in ensuring exceptional technical assistance and rapid resolution of complex customer issues. You will be responsible for troubleshooting advanced technical problems, developing support documentation, and driving improvements in support processes and tools. The ideal candidate possesses strong analytical skills, a deep technical understanding of our product suite, and excellent leadership qualities. This is an excellent opportunity to contribute to customer satisfaction and product excellence in Philadelphia, Pennsylvania, US.</p>
</section>
<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Leading, mentoring, and coaching a team of technical support engineers to deliver outstanding customer service.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Providing Tier 3 technical support for complex customer issues, acting as an escalation point for challenging problems.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Diagnosing, troubleshooting, and resolving hardware, software, and network issues for clients.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Developing and maintaining comprehensive technical documentation, knowledge base articles, and troubleshooting guides.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Analyzing support trends and identifying root causes of recurring issues to drive product improvements.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Collaborating with engineering and product development teams to report bugs and suggest feature enhancements.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Defining and monitoring key performance indicators (KPIs) for the support team, ensuring service level agreements (SLAs) are met.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Training new support staff and conducting ongoing training sessions on product updates and new technologies.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Implementing and optimizing support processes and workflows to enhance efficiency and customer experience.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Acting as a customer advocate, ensuring their technical needs are met and their satisfaction is maintained.</li>
 </ul>
</section>
<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Qualifications</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Education:</strong> A Bachelor's degree in Computer Science, Information Technology, or a related field is required.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Experience:</strong> A minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a lead or supervisory capacity, is essential.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Technical Skills:</strong> Proven expertise in troubleshooting complex technical issues across operating systems, networks, and software applications.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>IT Knowledge:</strong> Strong understanding of IT infrastructure and cybersecurity principles.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Communication Skills:</strong> Excellent communication, interpersonal, and problem-solving skills are critical.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Tools:</strong> Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is necessary.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Certifications:</strong> Industry certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Other Skills:</strong> Ability to work under pressure and manage multiple priorities effectively.</li>
 </ul>
</section>

Lead Technical Support Engineer

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Job Title</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Provide on-site service support, including installation, repair, modifications, and preventive maintenance for in-house instrumentation. Complete documentation for all service activities. Review products and distribute troubleshooting aids for field personnel. Document and distribute technical information regarding resolutions to field problems, hardware and software changes, and product quality improvements. Determine appropriate preventive maintenance procedures, parts kits, and schedules to ensure effective on-going instrument maintenance. Review service manual documentation to ensure accuracy and current revision levels. Perform in-house testing of hardware and software changes prior to distribution. Ensure that all supporting documentation is accurate and complete. Perform other related duties as assigned.</p>
</section>
<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Qualifications:</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Label:</strong> A Bachelor’s degree in an Engineering discipline or equivalent knowledge is required. An AA will be accepted as well.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Label:</strong> A minimum of 2 years of experience in manufacturing, field service, or related industry experience, is required.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Label:</strong> Excellent oral and written communication skills are essential.</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Label:</strong> Must have demonstrated troubleshooting and analytical problem solving skills.</li>
 </ul>
</section>

Global Product Technical Support Engineer

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">About Cosm</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans &amp; Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">IMPORTANT NOTICE FROM THE COSM HUMAN RESOURCES &amp; RECRUITING TEAM REGARDING A RECRUITING SCAM</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Your security and trust matter to us. Please note that Cosm Recruiters will ALWAYS communicate with you from an official "@Cosm.com" email address or through authorized platforms such as LinkedIn. We will NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Cosm, please do not respond or share personal information. For official Cosm opportunities, always visit www.cosm.com/careers.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Summary</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">We are seeking an experienced Tier 2 / Tier 3 Technical Support Specialist to join our in-office support team. This role is responsible for diagnosing and resolving complex hardware, operating system, and networking issues across complex PC-based systems deployed in customer environments. As a senior technical resource on a small, highly collaborative team, you will own advanced customer issues end-to-end, analyze diagnostic data, and work closely with engineering to reproduce issues, identify root causes, and validate corrective actions. This position requires strong technical judgment, clear communication, and the flexibility to cover a broad range of support responsibilities in a fast-paced environment.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">This role requires a problem-solver with strong technical troubleshooting skills and a focus on providing excellent customer support. While you will receive training on our specific products, we expect candidates to come with a solid foundation in hardware, networking, Windows OS, and B2B customer support experience.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Serve as an escalation point for complex customer issues, taking ownership from initial escalation through resolution while maintaining clear, professional, and timely communication with customers and internal stakeholders.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Diagnose and resolve system-level issues across workstation-class hardware (e.g., Dell Precision), Windows operating systems, applications, and multi-network configurations.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Review and interpret diagnostic logs, system reports, crash dumps, and configuration data to identify root causes and determine appropriate corrective actions. Collaborate closely with engineering to reproduce issues, communicate findings, and validate fixes or workarounds.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Provide advanced remote troubleshooting and guide customers through complex or non-standard recovery procedures with a calm, customer-focused approach.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Accurately document troubleshooting steps, resolutions, and recommendations in the ticketing system and internal knowledge base to support knowledge sharing and continuous improvement.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Support team effectiveness in a small-team environment by sharing knowledge, mentoring Tier 1 specialists as needed, and maintaining flexibility to cover a wide range of support activities.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Experience</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">5+ years of experience in technical support, IT systems support, or a related role, with demonstrated responsibility for resolving complex or escalated technical issues. Associate’s or Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent hands-on professional experience. Relevant certifications such as CompTIA Network+, Microsoft Windows certifications, Dell hardware certifications, or equivalent experience preferred.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Strong hands-on experience troubleshooting Windows-based systems, including operating system configuration, drivers, services, and performance issues.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Proven ability to diagnose and resolve hardware issues on workstation-class systems, including peripherals and I/O devices.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Solid understanding of networking fundamentals, including IP addressing, subnetting concepts, and multi-NIC or segmented network environments.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience analyzing diagnostic data such as application logs, system logs, and configuration files to determine root cause.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience supporting complex, integrated systems deployed in customer environments (e.g., AV systems, visualization systems, immersive or specialized computing platforms) preferred.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Demonstrated ability to communicate effectively with customers, explain complex technical concepts clearly, and collaborate productively with engineering and cross-functional teams.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Ability to work independently, manage multiple complex issues concurrently, and adapt to changing priorities in a fast-paced, small-team environment.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Strong problem-solving skills, attention to detail, and a customer-first mindset.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Additional Information</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</p>
</section>

Technical Support Specialist

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Company Overview</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Core Values</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.</li>
 <li style="margin: 10px 0; line-height: 1.6;">People First - We communicate with honesty and respect to our customers, colleagues, and partners.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Better Together - We believe diversity, equity and inclusion create value through the differences in our backgrounds, experiences, and perspectives.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">The IT Help Desk Analyst serves as the first line of technical support for Doma employees, ensuring timely, accurate, and professional assistance across all IT systems and services. This role provides Tier 1 support while following defined escalation paths to the IT Manager and Tier 3 resources (Security Operations or Engineering) as needed. The analyst plays a critical role in maintaining employee productivity, safeguarding data integrity, and delivering consistent, high‑quality user experience from onboarding through offboarding.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Service &amp; Support</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Serve as the first point of contact for IT issues through Jira Service Management, email, Teams, and phone.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Troubleshoot and resolve Tier 1 issues related to hardware, software, networking, M365, and access requests.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Escalate unresolved or high‑impact incidents to the IT Manager for review and assignment to Tier 3 (Security or Engineering) or, when applicable, the MSP Tier 2/Tier 3 team.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Deliver courteous, white‑glove support to executives and VIPs while maintaining strict confidentiality.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Coordinate device provisioning, account creation, MFA setup, and Day‑1 readiness.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Execute offboarding tasks, ensuring accounts are deactivated, assets retrieved, and licenses reclaimed.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Collaborate with HR and the IT Manager to maintain compliance and track all access changes.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Follow all access governance and change control processes; Record troubleshooting steps and resolutions in Jira Service Management.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Identify repetitive issues and propose self‑service or automation opportunities.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Asset &amp; Device Management</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Track equipment assignment and returns using Snipe‑IT or equivalent asset tool.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Participate in weekly service reviews and recommend improvements to support workflows.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Excellent customer service, communication, and documentation skills.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Understanding of Windows/macOS systems, Microsoft 365, Teams, VPN, and remote access technologies.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience with ITSM/ticketing systems (Jira Service Management, ServiceNow, etc.).</li>
 <li style="margin: 10px 0; line-height: 1.6;">Familiarity with Intune, Jamf, Entra ID (Azure AD), or equivalent MDM/identity tools.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Understanding of basic networking and connectivity troubleshooting.</li>
 <li style="margin: 10px 0; line-height: 1.6;">CompTIA A+, ITIL Foundation, or similar certification.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Benefits</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">We offer a comprehensive package of benefits to eligible employees (FTE, non‑contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave. We currently offer the following benefits to all Full‑Time employees:</p>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Health Savings Account (HSA).</li>
 <li style="margin: 10px 0; line-height: 1.6;">Short‑Term &amp; Long‑Term Disability.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Supplemental Life and AD&amp;D Insurance.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Equal Opportunity Statement</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>
</section>

<p><strong>Job Reference:</strong> #J-18808-Ljbffr Doma Technology LLC</p>

Help Desk Support/Technical Support - Remote

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Job Summary</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Jump start your IT career! Seeking a creative thinker to join our tech passionate Eccles IT support team! Rare opportunity to fill our hybrid support position. An incredible, close-knit team of collaborators will provide a wealth of knowledge-sharing and mentoring to this role. Candidate should have excellent customer service skills, be self-driven, and be able to demonstrate a solid tech-skill foundation to build upon.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">The Eccles IT Group provides support to an ever-expanding network of academic and student support departments, centers, and institutes within the David Eccles School of Business. The helpdesk technician in this role will work with faculty, staff, and PhD students to troubleshoot and resolve problems with computer hardware and software applications on school-issued desktops, laptops, and tablets. This position includes troubleshooting AV equipment in classrooms on a daily basis, imaging computers, installing new hardware and software, upgrading or replacing components of desktop computers and laptops, and serving as a helpdesk resource for assigned areas.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">The Eccles IT Group supports the mission of the Eccles experience to provide a world-class business education with a unique, entrepreneurial focus on real-world scenarios where students put what they learn into practice long before graduation.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Responsibilities Primary Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Provide on-site classroom support in multiple buildings to remediate or elevate AV problems in real-time as they arise. Requires professional interaction with faculty and staff, often in front of large audiences and/or during live Zoom/Teams sessions.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Effectively utilize the ITSM ticketing system as an agent, providing clear and accurate documentation. Monitor and respond to incoming requests for support, prioritize and elevate tickets, document resolution steps, record inventory.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Provide computer support by troubleshooting and correcting problems on all end user computing equipment issued by the school.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Install and upgrade computer hardware and software applications.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Provide clear and accurate documentation of service/resolution efforts and inventory information in detail.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Organize and manage equipment for checkout.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Assist with network support and maintenance as related to end-user computers.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Proactively engage in creatively finding and brainstorming improvements including checklists, improving customer service skills, and finding novel solutions to recurrent problems.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Independently prioritize requests and handle concerns of impatient or dissatisfied customers.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Understand and abide by license restrictions and confidentiality guidelines regarding applications and information stored within the network. Specifically, regulations regarding PCI and FERPA data.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Stay current with new computer technology and understand how they relate to ongoing problems and strategic planning.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Must be able to lift at least 50 lbs.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Additional tasks as assigned.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Secondary Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Support occasional school events outside of regular work hours, including nights and weekends.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Assist with inventory, supply management, and equipment checkout.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Assist with readying equipment for surplus/retirement.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Retrieve packages from the mailroom.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Set up equipment for incoming employees and recover equipment from outgoing employees. Assist the Program Assistant on related system setup and removal actions.</li>
 </ul>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Work Environment and Level of Frequency</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Nearly Continuously: Office environment.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Physical Requirements and Level of Frequency that may be required</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Nearly Continuously: Sitting, hearing, listening, talking.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">Often: Repetitive hand motion (such as typing), walking.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Minimum Qualifications</h2>
 <p style="line-height: 1.6; margin-bottom: 15px;">Requires an associate degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 2–5 years of experience in the field or a related area.</p>
 <p style="line-height: 1.6; margin-bottom: 15px;">Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.</p>
</section>

<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Preferences</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">A+ Certified</li>
 <li style="margin: 10px 0; line-height: 1.6;">Audio Visual (AV) experience in conference rooms, classrooms, and event spaces or in a professional setting with a technical focus on AV equipment</li>
 <li style="margin: 10px 0; line-height: 1.6;">Knowledge…</li>
 </ul>
</section>

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